(A wholly owned subsidiary of National Bank Limited, Bangladesh)
Issue No: 1 Issue Date: 1 st Nov 2021 |
PRIVACY POLICY |
Revision No: 1 Revision Date: 1 st Nov 2021 |
Contents
How we protect the information?
Whom we share the information with?
Changes to this privacy policy
Your acceptance of these terms
NBL Money Transfer Sdn. Bhd (NBLMT), a licensed remittance company in Malaysia, having 9 branches around the country. We value your privacy, and we ensure that your date shared with is protected.
This privacy policy outlines the practices for collecting, using, preserving, and disclosing personal information obtained from our customers through the website nblmt.com.my and the products and services provided by NBLMT on the site and its mobile application.
At NBLMT, we take the protection of our customers' privacy and security seriously. The purpose of this privacy statement is to provide clarity on what personal information we collect from you and with whom we share it. Personal information is defined as information that can be used to identify an individual, such as their name, phone and email address.
In order to process transactions, provide products and services, and manage our business operations, we may collect personal information from you. This information may include your name, email address, and phone number, and can be collected during your visits to NBLMT branches, through our website and mobile app, when you register on our site and mobile app, or through other activities available on our platform. However, the collection of this information is strictly voluntary and we only do so with your consent.
For a more enjoyable experience while using our services, we may request certain personally identifiable information from you. The information we gather will be kept and utilized according to the terms outlined in this privacy policy.
Qpay app collects your device unique identifier when you first register, and it’s kept and rechecked on every login to ensure that your user credentials not being used in another other device by any other parties. During transaction, we collect your IP address as a standard practice, this is to trace back the origin of the transaction if any issue arises in the future. Other than device unique identifier and IP Address, we may also collect device name, operating system version, Qpay app settings, the time and date of events (e.g. login event, payment event, transaction event).
We capture your GEO location/GEO coordinates during registration. This is to ensure that, your app is not being used from other location than the registered location. When you create a new transaction, we capture your IP Address and tag with the transaction, so that we can verify transaction created from your registered location.
At our organization, we deeply appreciate your confidence in entrusting us with your Personal Information. As such, we are committed to employing commercially acceptable measures to safeguard your data to the best of our abilities. Despite our best efforts, we must acknowledge that no mode of electronic transmission or storage can provide a 100% guarantee of complete security and reliability. Therefore, we cannot guarantee absolute security, but we are dedicated to making every possible effort to ensure that your information is protected to the best of our abilities. We believe in the importance of transparency and want you to be aware of the risks involved with transmitting and storing data electronically. If you have any concerns about how your Personal Information is
being handled, please do not hesitate to contact us. We are always here to listen and to work with you to find the best solution possible.
Our Services are not intended for use by individuals under the age of 13, and we do not knowingly collect personally identifiable information from children under the age of 13. If we become aware that a child under the age of 13 has provided us with personal information, we take immediate action to remove this information from our servers. We understand the importance of protecting the privacy of children and are committed to complying with all applicable laws and regulations related to children's online privacy protection. As a parent or guardian, if you become aware that your child has provided us with personal information, please do not hesitate to contact us so that we can take the necessary steps to promptly delete the information from our records.
We utilize the personal information you provide to us in several ways, each with a distinct purpose. These purposes include using your information to process transactions, enhance our website and/or mobile app, effectively address any customer service requests or support needs you may have, resolve any issues that may impede the transaction process, prevent illicit activity from occurring, conduct verification and risk management procedures, and facilitate our own marketing efforts. By using your personal information in these ways, we aim to provide you with the best possible experience and service, as well as to ensure the security and integrity of our platform. We are committed to protecting your privacy and take all necessary precautions to safeguard your personal information.
NBLMT implements suitable data collection, storage, and processing methods to prevent loss, unauthorized disclosure, misuse, or alteration of your personal information that we have stored in our database. Sensitive and confidential data is encrypted using digital signatures and transmitted through secure communication channels. Access to your personal information is restricted to only authorized personnel who have a need to know in order to perform their job duties. We are committed to ensuring the confidentiality and integrity of your personal information and use the latest security measures to protect it. By doing so, we aim to provide you with a safe and secure user experience, and maintain your trust in our organization.
At NBLMT, we do not engage in the sale, trade, or rental of your personal identification information to any third parties. However, we may share your information with our affiliates and agents who assist us with our business operations. Additionally, we may share your information when required by governing laws or regulations for the purpose of cooperation with criminal or government investigations. In the event that we identify any suspicious transactions, we may share your information with the relevant authorities of the country, who may then further disseminate the information. We understand the importance of safeguarding your personal information and take all necessary steps to ensure that it is shared only when required by law or with trusted affiliates or agents.
Please note that NBLMT reserves the right to update this privacy policy at any time and at our discretion. In such instances, we will revise the updated date. To keep yourself informed about any changes in our policies regarding the protection of personal information, you are encouraging you to regularly visit this document. It is important that you acknowledge and agree that it is your responsibility to review this privacy policy periodically and be aware of any updates or modifications made to it. We are committed to keeping your personal information safe and secure, and will continue to update our policies as necessary to reflect our ongoing commitment to this objective.
You signify your agreement to the terms and conditions set forth in this privacy policy, by accessing and using our mobile app. If you do not agree with any of the provisions of this policy, please refrain from using our Site and/or mobile app. Your continued use of our platform following any modifications made to this policy indicates your acceptance of those changes. We value your privacy and are committed to protecting your personal information, so please take the time to review our policy carefully. If you have any questions or concerns about our privacy practices, please contact us.
If you have any queries, concerns or complaints in relation to the Privacy Notice, you should contact the provided email address nblmt.my@nblbd.com to seek assistance or clarification.
Tel: +603-20311100, +603-20322111
Address: No. 50G & 50-2, Jalan Tun Tan Siew Sin, 50050 Kuala Lumpur.